Fowles Auctions and Sales Pty Ltd (and Related Entities)

ABN: 27 388 638 503

1. Introduction

Fowles Auctions and Sales Pty Ltd (“we”, “us”, “our”) and our related entities are committed to protecting the privacy of individuals. This Privacy Statement explains how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We may collect personal information about you, including:

  • Contact Information: Name, address, email address, phone number.
  • Identification Information: Driver’s license, passport details (if required for certain transactions).
  • Financial Information: Bank account details, credit card details (if required for payment).
  • Auction and Sales Information: Details of items you bid on, purchase, or consign.
  • Other Information: Any other information you provide to us or that we collect in the course of our interactions with you.

We may collect personal information directly from you when you:

  • Register to bid or consign items.
  • Make a purchase or sale.
  • Contact us with an enquiry or request.
  • Visit our website or premises.

We may also collect personal information from third parties, such as:

  • Our related entities.
  • Publicly available sources.
  • Credit reporting agencies (if required for credit checks).

3. Use of Personal Information

We may use your personal information for the following purposes:

  • To facilitate your participation in auctions and sales.
  • To process payments and transactions.
  • To communicate with you about your bids, purchases, sales, or consignments.
  • To provide you with customer support and respond to your enquiries.
  • To improve our services and website.
  • To comply with our legal obligations.
  • For any other purpose you have consented to or as otherwise permitted by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our related entities.
  • Third party service providers who assist us in operating our business (e.g., payment processors, IT providers).
  • Law enforcement agencies or other government bodies if required by law.
  • Other third parties with your consent or as otherwise permitted by law.
  • In circumstances where we believe it is necessary to address potential safety or security issues.

5. Cross-border Disclosure

We may disclose your personal information to overseas recipients, including:

  • Our related entities located overseas.
  • Third party service providers located overseas.

We will take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the APPs.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement a range of physical, technical, and administrative security measures to safeguard your personal information. 

7. Access and Correction

You have the right to request access to and correction of your personal information. If you believe that any personal information we hold about you is inaccurate, incomplete, or out-of-date, please contact us and we will take reasonable steps to correct it.

8. Complaints

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this Privacy Policy periodically. 

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: enquiries@fowles.com.au